White Glove Home Delivery Blog

Bob's Discount Furnitrue(Bob's) has chosen Diakon Logistics to be the home delivery carrier in their newest market, Wilkes-Barre, PA. Bob's is ranked #14 in Furniture Today's annual Top 100. This market will expand to serve 3-4 additional stores in 2015. "It is our pleasure to partner with such a great company. From top to bottom their passionate culture is unrivaled in the furniture industry and serves as the catylist for future growth and success." -Rob Davis. This marks the 12th new location in as many months for Diakon. 

A truck driver was found in Detroit June 27 shot to death inside his truck, which had been set on fire, according to multiple news reports from local news stations. 

What are you customers saying about your last mile home delivery service? This leter from Mrs. Jones makes it clear why home delivery is so important and what difference a good experience can make. See for yourself...

When customers walk into a furniture store, the first thing they take in is the ambiance of the store. They are drawn further into the store by the lighting and layouts of all the furniture. How you set up your store invites customers to browse and leads them to purchasing new furniture.

When someone purchases a new product they have certain expectations. Handeling those expectations is what makes your business sucessfull. We've all heard of under promise, over deliver. Well we love that motto, not just because it has our business term in it but because we like to delight those we serve. Knowing that furniture is one of the largest expenses a person will make helps remind us that this is important. Their white glove delivery should be excellent in every way. But what makes it excellent is often the things that the people receiving it don't think of. Their expectations are more about how it will look in their house and what utilitiy it wil have, not iif it will fit in the door and remain undammaged. Our delivery teams take great pleasure in making sure all the little details are taken care of so the customer can continue to focus on what's important to them.

It's pretty easy to see what's happening on your show room floor but knowing what type of delivery experience Mrs. Jones is having and how that might impact her opinion of you is far more difficult to controll. Here are a few of the comments that came in this week. 

It's a typicall question to ask what benfits are there to outsourcing appliance delivery and installation. For starters you will lower your costs, provide a more efficient operation and be able to focus on what you do best: sell your merchandise.  The key is to find the right partner to provide on-time, professional delivery and installation.  Here are some things to consider when searching for the right company to partner with.

The perfect way to complete a big ticket sale is with white glove home delivery service. And, the best way to do it is to partner with a third party logistics company who acts as an "in house" delivery department. The delivery function of your business could very well make or break a relationship with your customer, so getting it right the first time and every single time after is essential.

You hire a 3PL provider to help you work through the necessary and final step of completing a sale, but taking a vested approach by collaborating and communicating with your 3PL provider can cut costs and improve customer satisfaction.