It's pretty easy to see what's happening on your show room floor but knowing what type of delivery experience Mrs. Jones is having and how that might impact her opinion of you is far more difficult to controll. Here are a few of the comments that came in this week.
- "You are fortunate to have such a courteous and articulate delivery person as tony. He was timely, experienced, and neat. Thank you for hiring people of this caliber!!"
- "They went way above and beyond the call of duty. They deserve a bonus. True pros."
- "Great service. Fast delivery and set up. Tks."
- "Great service and very professional."
- "Extremely professional and courteous."
- "Delivered on time. Staff was very helpful."
- "Everything was excellent thank you."
It's a good sign they are all going back to the same store for their next purchase.