White Glove Home Delivery Blog

Winning the Delivery Battle

Posted by Whitney

“Every battle is won before it is fought.” Sun Tzu

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Topics: Performance, Customer Experience, It's Mrs. Jones' Day


Bob's Discount Furniture Award Ceremony

Posted by Whitney

Congratualtions to award recipients of the annual Bob's Discount Furniture Partner in Progress GALA. 

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Topics: Performance


Crazy Stat: Jeb Spends $2,884 Per Iowa Vote

Posted by Rob Davis

We love data. We love analyzing it. We love interpreting it. We love using it to make operations more effective and efficient. So when we find statistics that stands out we have no problem calling attention to them. How about this: Jeb Bush spent $2,884 per Iowa vote! 

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Topics: Performance


The 2014 Home Delivery Award Results

Posted by Lucy

The results are in for our 2014 award winners. Congratulations to all of the winners! 

IMG_1846

Las Vegas, NV 

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Topics: Performance, Customer Experience, It's Mrs. Jones' Day


7 Lessons From The Greatest Business Thinker Ever

Posted by Rob Davis

As an operations company we are always looking for ways to improve. What better person to learn from than the great Peter Drucker himself. These 7 genious lessons have had an unimaginable impact on some of the greatest companies in the world. Maybe they can help you too...

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Topics: Performance


4 Odd yet effective ways the smartest people prioritize their days.

Posted by Whitney


Working in logistics requires you to love effeciency and desire to be incredibly effective. We found these 4 tips to be very helpful in doing both in your personal lives and think you will too:

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Topics: Performance


Solving Customers' Problems with White Glove Home Delivery

Posted by Whitney

Holding your customer service practices to high standards is part of what makes you a professional. Excellent customer service means that your customers can look to your business as not just a place to buy furniture, but as a source for an experience that improves their lives and solves problems for them. Investing in third-party white glove home delivery can be an excellent way to solve problems for your customers and establish your business as a trusted resource and partner.

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Topics: Performance, It's Mrs. Jones' Day


Why "Gold Rule" Customer Service = Unrivaled Customer Experience

Posted by Whitney

Not long ago, John Rodeheffer of Zipline Logistics wrote an article called “Does Your 3PL Provide ‘Golden Rule’ Customer Service?” In it, he outlines some of the characteristics that you should expect from your Third Party Logistics carrier in terms of customer service, including:

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Topics: Performance


Logistics Best Practices – Protecting Employees, Managers and Clients

Posted by Whitney

A key part of successful warehouse logistics strategy is something a lot of us might not think about on a regular basis: risk management and adherence to proper safety precautions. Warehouse managers have a responsibility to their employees to provide a safe working environment, where the likelihood of on-the-job accidents are low. Likewise, managers understand that time lost due to illness or injury means loss of profits, which directly affects their bottom line.  

But physical safety isn’t the only warehouse logistics risk that needs to be considered. In this day and age, where many 3PL companies are turning to Internet technology to manage and track their shipments, the hazards of cyber crime are very real, and need to be monitored closely. Clients cannot risk having their personal information compromised by security leaks.

So what can members of the warehouse logistics industry do to safeguard against the possibility of accidents, both physical and technological?

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Topics: Performance, Logistics Best Practices


Employee Engagement - A Key Success Metric

Posted by Whitney

Harry Bassett once said, "To prosper soundly in business, you must satisfy not only your customers, but you must lay yourself out to satisfy also the men who make your product and the men who sell it."

It may seem like an obvious statement, but it’s one that all business owners need to remember. Your company will only be successful if the men and women who work for you are happy, engaged and focused on the task at hand.

Likewise, when choosing a Third Party Logistics company, you should look for providers who are committed to keeping their employees happy - because the more engaged employees are, the more successful the provider (and by extension, you) will be.

So what are the key metrics of employee engagement to look for when choosing a 3PL provider?

Low rate of turnover. Can your 3PL provider boast long-term employee tenure, or do you feel as though you’re dealing with a new person every time you contact them? Not surprisingly, satisfied employees tend to stay put – and the longer they stay, the more their employers value them. It’s a win-win.

Steady, year-on-year growth. A motivated workforce has a direct effect on corporate success. On the other hand, employee ambivalence or lack of engagement can lead to stagnation or worse, decline.

Transparency and desire to improve. When employees are engaged, motivated, and properly rewarded, they are more willing to go above and beyond to make sure that you receive the best possible service. Likewise, if they’re working in a healthy environment, employees know that they can be honest about when things don’t go as smoothly – without feeling the need to gloss over mistakes for fear of employer reprisal.

When your 3PL company provides a positive working environment for its employees, you, the customer, reap the benefits.

What else do you think contributes to an engaged work environment? Let us know your thoughts in the comments section.

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Topics: Performance