White Glove Home Delivery Blog

Delivering the Sale

Posted by Whitney

Home Furnishings Business recently wrote a fantastic article on home delivery. We highly recommend reading it in it's entirety but if you only have a few minutes you should at least read the section below-

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Topics: Logistics Best Practices, Customer Experience, It's Mrs. Jones' Day, Legislation, News and updates


Winning the Delivery Battle

Posted by Whitney

“Every battle is won before it is fought.” Sun Tzu

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Topics: Performance, Customer Experience, It's Mrs. Jones' Day


The 2014 Home Delivery Award Results

Posted by Lucy

The results are in for our 2014 award winners. Congratulations to all of the winners! 

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Las Vegas, NV 

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Topics: Performance, Customer Experience, It's Mrs. Jones' Day


How White Glove Home Delivery Improves Sales

Posted by Lucy

A great customer experience not only increases customer satisfaction it increases sales. Your customers want quality, reliability and trouble-free operation in the products they purchase. But the thing that will keep them coming back to your store is the level of service you provide.Customer-Experience

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Topics: Last Mile Delivery, Customer Experience


Provide the Customer Experience that Mrs. Jones Expects

Posted by Whitney

At Diakon Logistics, it is our goal to treat every delivery of the day like it’s the only delivery that day. This past Monday in Charlotte, NC one of our delivery teams was just one stop away from a 100% score when suddenly their truck broke down. Roadside service determined the truck could go no further and would need to be towed.

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Topics: Customer Experience, It's Mrs. Jones' Day


What a Positive Customer Experience Means

Posted by Whitney

Let’s face it, in today’s world there are a lot of choices, and customer’s expectations are higher than ever. Often times businesses are focused on well, running their business, and they fail to grasp what their customers are experiencing, or more importantly what they want to experience. You may have ingrained into your head that the only thing your customers care about is price and that if you cut your prices they will be happy.

We invite you to take a step back and look at your company as though you were the customer. What type of customer experience would you want to have? Whether you’re dedicated to logistics and home delivery (like Diakon), or any number of other industries, the basic principles associated with producing a positive customer experience are much the same – as are the consequences of mismanaging (or worse, ignoring) it. From the moment they walk in the door to the moment they are at home using one of your products or reflecting on your services, the experience your customers have will determine how your company is perceived. How your company is perceived will determine how your company succeeds. 

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Topics: Performance, Customer Experience, It's Mrs. Jones' Day


12 Days Of Christmas, Brought To You By Your Third-Party Logistics Provider

Posted by Whitney

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Topics: Performance, Logistics Best Practices, Customer Experience


Go the Extra Mile and Ensure Quality Delivery Service

Posted by Whitney

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.” - Marilyn Suttle

Service is the action of helping or doing work for someone and customers are willing to go the extra mile in order to receive quality customer service. It’s critical to your success that the customer has a positive experience every time they come in contact with your brand, which is why that last mile counts. Your third party logistics company should flawlessly represent your brand and continuously provide unparalleled white glove delivery service.


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Topics: Customer Experience