Home Furnishings Business recently wrote a fantastic article on home delivery. We highly recommend reading it in it's entirety but if you only have a few minutes you should at least read the section below-
Posted by Whitney
Home Furnishings Business recently wrote a fantastic article on home delivery. We highly recommend reading it in it's entirety but if you only have a few minutes you should at least read the section below-
Topics: Logistics Best Practices, Customer Experience, It's Mrs. Jones' Day, Legislation, News and updates
Posted by Whitney
“Every battle is won before it is fought.” ― Sun Tzu
Topics: Performance, Customer Experience, It's Mrs. Jones' Day
Posted by Lucy
Topics: Performance, Customer Experience, It's Mrs. Jones' Day
A great customer experience not only increases customer satisfaction it increases sales. Your customers want quality, reliability and trouble-free operation in the products they purchase. But the thing that will keep them coming back to your store is the level of service you provide.
Topics: Last Mile Delivery, Customer Experience
At Diakon Logistics, it is our goal to treat every delivery of the day like it’s the only delivery that day. This past Monday in Charlotte, NC one of our delivery teams was just one stop away from a 100% score when suddenly their truck broke down. Roadside service determined the truck could go no further and would need to be towed.
Topics: Customer Experience, It's Mrs. Jones' Day
Let’s face it, in today’s world there are a lot of choices, and customer’s expectations are higher than ever. Often times businesses are focused on well, running their business, and they fail to grasp what their customers are experiencing, or more importantly what they want to experience. You may have ingrained into your head that the only thing your customers care about is price and that if you cut your prices they will be happy.
We invite you to take a step back and look at your company as though you were the customer. What type of customer experience would you want to have? Whether you’re dedicated to logistics and home delivery (like Diakon), or any number of other industries, the basic principles associated with producing a positive customer experience are much the same – as are the consequences of mismanaging (or worse, ignoring) it. From the moment they walk in the door to the moment they are at home using one of your products or reflecting on your services, the experience your customers have will determine how your company is perceived. How your company is perceived will determine how your company succeeds.
Topics: Performance, Customer Experience, It's Mrs. Jones' Day
“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.” - Marilyn Suttle
Service is the action of helping or doing work for someone and customers are willing to go the extra mile in order to receive quality customer service. It’s critical to your success that the customer has a positive experience every time they come in contact with your brand, which is why that last mile counts. Your third party logistics company should flawlessly represent your brand and continuously provide unparalleled white glove delivery service.
Topics: Customer Experience