White Glove Home Delivery Blog

Delivering the Sale

Posted by Whitney

Home Furnishings Business recently wrote a fantastic article on home delivery. We highly recommend reading it in it's entirety but if you only have a few minutes you should at least read the section below-

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Topics: Logistics Best Practices, Customer Experience, It's Mrs. Jones' Day, Legislation, News and updates


How to Drive in the Snow Like a Pro

Posted by Rob Davis

Another storm is set to hit the Mid-Atlantic this week which will effect several of our delivery operations. To help prevent accidents and reduce disruptions to delivery operations follow guidelines set out by your local management team. As for general advice, here are a few tips to help you drive like a pro: 

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Topics: Logistics Best Practices


Operation Safe Driver To Boost Traffic Enforcement Oct. 19-25

Posted by Whitney

Operation-Safe-Driver-agreesive-drivers-poster

Commercial Vehicle Safety Alliance in collaboration with the Federal Motor Carrier Safety Administration and industry kicks off Sunday, Oct. 19, nationwide.

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Topics: Logistics Best Practices


Annual Brake Inspection Spree is This Week

Posted by Whitney

The annual Brake Safety Week inspection spree is taking place this week, Sept. 7-13.

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Topics: Logistics Best Practices, Legislation


Collaboration is Key — Proven Benefits to Collaborating with Your 3PL Provider

Posted by Whitney

You hire a 3PL provider to help you work through the necessary and final step of completing a sale, but taking a vested approach by collaborating and communicating with your 3PL provider can cut costs and improve customer satisfaction. 

 

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Topics: Last Mile Delivery, Logistics Best Practices


Is Your 3PL Provider a True Partner?

Posted by Whitney

In our last post, we discussed the importance of choosing a 3PL provider that is willing to go the extra mile to provide you with “Golden Rule” service. Part of this service is ensuring that your working relationship is a true partnership, where both groups are committed to success and have similar viewpoints about how to attain it – through every stage of the process.

Unfortunately, both Third Party Logistics companies and their clients sometimes forget this important point.  The result: misaligned goals, crossed wires, and an unhealthy working environment.  We all have full plates, and the last thing anyone needs is the extra time and heartburn associated with dealing with issues that arise when clients and providers aren’t working together as a team.

So how can you avoid potential problems and work together as a team?  Here are some suggestions:

Maintain open lines of communication. Misunderstandings are often the result of a lack of communication between provider and client. If you’re keeping in regular contact with each other, you’re less likely to

Take responsibility for – and learn from – mistakes. No one is perfect. Sometimes things don’t happen the way we expect them to; rather than wasting time pointing fingers, admit slip-ups and ensure that you avoid repeating them in the future.

Work to your strengths. One of the great things about a partnership is that both groups can look to each other as experts in certain aspects of the business. Tailor your plans accordingly and pool your resources – you’ll achieve much more with much less stress.

Remember the goal. Ultimately, it’s about working together to achieve your objective.  Try not to sweat the small stuff too much; if your interests are properly aligned, you’re bound to be more efficient.

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Topics: Last Mile Delivery, Logistics Best Practices


Logistics Best Practices – Protecting Employees, Managers and Clients

Posted by Whitney

A key part of successful warehouse logistics strategy is something a lot of us might not think about on a regular basis: risk management and adherence to proper safety precautions. Warehouse managers have a responsibility to their employees to provide a safe working environment, where the likelihood of on-the-job accidents are low. Likewise, managers understand that time lost due to illness or injury means loss of profits, which directly affects their bottom line.  

But physical safety isn’t the only warehouse logistics risk that needs to be considered. In this day and age, where many 3PL companies are turning to Internet technology to manage and track their shipments, the hazards of cyber crime are very real, and need to be monitored closely. Clients cannot risk having their personal information compromised by security leaks.

So what can members of the warehouse logistics industry do to safeguard against the possibility of accidents, both physical and technological?

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Topics: Performance, Logistics Best Practices


How to make 2014 your most productive year yet

Posted by Rob Davis

It's that time of year where we all evaluate what went well in the previous year and we make resolutions of what we want to happen for the year to come. It may be cliche but who doesn't want to be more productive? 

In the interest of saving you time, we’ve done the dirty work and summarized this list from our favorite influencers on the web to help you get started. 

 

FOCUS ON ONE BIG TASK AT A TIME

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Topics: Logistics Best Practices


12 Days Of Christmas, Brought To You By Your Third-Party Logistics Provider

Posted by Whitney

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Topics: Performance, Logistics Best Practices, Customer Experience


Six Factors That Will Improve Your Reverse Logistics Process

Posted by Whitney

The reverse logistics is often neglected among retailers, even though it will almost certainly have an impact on the bottom line. Reverse logistics is the "process of handling products returned by customers"and can include your company's return policy, technology tools, Return Merchandise Authorization (RMA), third-party logistics providers (3PL), facility layout, item flow, etc.

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Topics: Logistics Best Practices