The perfect way to complete a big ticket sale is with white glove home delivery service. And, the best way to do it is to partner with a third party logistics company who acts as an "in house" delivery department. The delivery function of your business could very well make or break a relationship with your customer, so getting it right the first time and every single time after is essential.
Making sure the product arrives on-time and in pristine condition is the most important aspect of white glove home delivery. However, there are nuances that help to ensure your customers have the best home delivery experience possible. Things like professional demeanor of delivery staff, knowledge of the staff from the very basic drop off of product to professional installation and instruction on how to use or care for specific products. And, of course, respect of the customer's property while the staff is moving the new appliances or furniture in and about the home.
A superior logistics company specializing in white glove home delivery treats every customer as if they are the only customer for the day. This philosophy central to our success as a delivery company and translates into your customers feeling as if they are truly special. From the scheduling of the delivery to watching the truck drive away every detail is considered and handled with the utmost of professionalism and care.
It's not easy to carry out this level of service in the delivery of furniture, appliances and other big ticket items. It takes a lot of time, effort and expense to build the kind of infrastructure it takes to seamlessly manage the confluence of product from point A to point B and everything in between. If you presently do your own deliveries then you already know this is true. There is equipment to buy and maintain, delivery teams to hire and manage, liability to assume and the risk of not doing it as well as you do your core business. Which is the argument for going with a third party logistics company for all your delivery needs. Take that function out of your business equation and re-direct those efforts towards your core business. Let Diakon take care of the rest!
Some people worry about their branding getting lost when they contract out delivery services. This isn't true at all. Your third party logistics company looks, feels and acts as if they are indeed a department within your own business. And, all that professionalism and industry know how reflects on your company and your company only.
To find out more about partnering with an experienced white glove home delivery company, contact us today and we can let you know about all the options available for your delivery needs.