White Glove Home Delivery Blog

Lucy

Recent Posts

Bob's Discount Furniture Tap's Diakon for Home Delivery at New Distribution Center

Posted by Lucy

Bob's Discount Furnitrue(Bob's) has chosen Diakon Logistics to be the home delivery carrier in their newest market, Wilkes-Barre, PA. Bob's is ranked #14 in Furniture Today's annual Top 100. This market will expand to serve 3-4 additional stores in 2015. "It is our pleasure to partner with such a great company. From top to bottom their passionate culture is unrivaled in the furniture industry and serves as the catylist for future growth and success." -Rob Davis. This marks the 12th new location in as many months for Diakon. 

Diakon_Bobs_Wilkes_Barre

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Topics: News and updates


Consider Donating

Posted by Lucy

A truck driver was found in Detroit June 27 shot to death inside his truck, which had been set on fire, according to multiple news reports from local news stations. 

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Hiring the Best Logistics Companies Will Increase Your Furniture Profits

Posted by Lucy

When customers walk into a furniture store, the first thing they take in is the ambiance of the store. They are drawn further into the store by the lighting and layouts of all the furniture. How you set up your store invites customers to browse and leads them to purchasing new furniture.

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Topics: Last Mile Delivery


Last Mile Logistics: Satisfied Customers

Posted by Lucy

When someone purchases a new product they have certain expectations. Handeling those expectations is what makes your business sucessfull. We've all heard of under promise, over deliver. Well we love that motto, not just because it has our business term in it but because we like to delight those we serve. Knowing that furniture is one of the largest expenses a person will make helps remind us that this is important. Their white glove delivery should be excellent in every way. But what makes it excellent is often the things that the people receiving it don't think of. Their expectations are more about how it will look in their house and what utilitiy it wil have, not iif it will fit in the door and remain undammaged. Our delivery teams take great pleasure in making sure all the little details are taken care of so the customer can continue to focus on what's important to them.

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Topics: Last Mile Delivery


What do Your Customers Say About Your Home Delivery Service?

Posted by Lucy

It's pretty easy to see what's happening on your show room floor but knowing what type of delivery experience Mrs. Jones is having and how that might impact her opinion of you is far more difficult to controll. Here are a few of the comments that came in this week. 

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Topics: It's Mrs. Jones' Day


What to Look for When Outsourcing Your Appliance Delivery and Installation

Posted by Lucy

It's a typicall question to ask what benfits are there to outsourcing appliance delivery and installation. For starters you will lower your costs, provide a more efficient operation and be able to focus on what you do best: sell your merchandise.  The key is to find the right partner to provide on-time, professional delivery and installation.  Here are some things to consider when searching for the right company to partner with.

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Topics: Last Mile Delivery


Customers Expect White Glove Home Delivery After the Sale

Posted by Lucy

The perfect way to complete a big ticket sale is with white glove home delivery service. And, the best way to do it is to partner with a third party logistics company who acts as an "in house" delivery department. The delivery function of your business could very well make or break a relationship with your customer, so getting it right the first time and every single time after is essential.

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Topics: Last Mile Delivery, It's Mrs. Jones' Day


How White Glove Home Delivery Improves Sales

Posted by Lucy

A great customer experience not only increases customer satisfaction it increases sales. Your customers want quality, reliability and trouble-free operation in the products they purchase. But the thing that will keep them coming back to your store is the level of service you provide.Customer-Experience

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Topics: Last Mile Delivery, Customer Experience


You Make the Sale and Leave the Furniture Delivery to Us

Posted by Lucy

While the retail world is a challenging place today, most retailers know that this has always been true. There are too few hours in a day to deal with all the complications and details of providing good retail selection and service to your customers so they become satisfied repeat buyers. Outsourcing your furniture delivery can be a great way to provide the service your customers demand without taking excessive time and money from your bottom line.

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Topics: Last Mile Delivery