Solving Customers' Problems with White Glove Home Delivery

Solving Customers' Problems with White Glove Home Delivery

Posted by Whitney

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2/6/14 5:30 AM

Holding your customer service practices to high standards is part of what makes you a professional. Excellent customer service means that your customers can look to your business as not just a place to buy furniture, but as a source for an experience that improves their lives and solves problems for them. Investing in third-party white glove home delivery can be an excellent way to solve problems for your customers and establish your business as a trusted resource and partner.


Oftentimes, your customers will be coming to you for new furniture at the same time as they are dealing with the problem of waste removal and old appliance removal. White glove home delivery can minimize this problem by removing waste and old appliances from your customer's home and taking care of all the logistics involved in disposing of or recycling them. 

Although your customers are likely excited about their new furniture, they may be intimidated by the prospect of putting it exactly where they want it. This is why a quality white glove home delivery service will include the placement of a new item in your customer's home. Professional, polite deli


very staff can work with your customer to find the perfect place for their new piece without the heavy lifting. 

Complex installation is another element which can cause problems for your customers. Although it's always exciting to get a hold of the latest in technology, it can be frustrating to install it and get it set up. You can solve this problem by offering your customers a white glove home delivery service which takes care of installing new tech or assembling complex pieces of furniture.

When you do business with your customers, you have the opportunity to be seen as a source of solutions to their problems as well as a source of quality furniture. The last decade has taught furniture companies that customers expect more than just a delivery service; they expect an experience with a professional who recognizes and meets their individual needs. A quality white glove delivery service will help you solve your customers' problems and establish your business as your customers' trusted partner. 

6 Steps to Choosing the Right 3PL Partner

Diakon Logistics is dedicating to helping furniture companies make the most out of their business relationships; please contact us to learn more about the services we offer.

Topics: Performance, It's Mrs. Jones' Day