Harry Bassett once said, "To prosper soundly in business, you must satisfy not only your customers, but you must lay yourself out to satisfy also the men who make your product and the men who sell it."
It may seem like an obvious statement, but it’s one that all business owners need to remember. Your company will only be successful if the men and women who work for you are happy, engaged and focused on the task at hand.
Likewise, when choosing a Third Party Logistics company, you should look for providers who are committed to keeping their employees happy - because the more engaged employees are, the more successful the provider (and by extension, you) will be.
So what are the key metrics of employee engagement to look for when choosing a 3PL provider?
Low rate of turnover. Can your 3PL provider boast long-term employee tenure, or do you feel as though you’re dealing with a new person every time you contact them? Not surprisingly, satisfied employees tend to stay put – and the longer they stay, the more their employers value them. It’s a win-win.
Steady, year-on-year growth. A motivated workforce has a direct effect on corporate success. On the other hand, employee ambivalence or lack of engagement can lead to stagnation or worse, decline.
Transparency and desire to improve. When employees are engaged, motivated, and properly rewarded, they are more willing to go above and beyond to make sure that you receive the best possible service. Likewise, if they’re working in a healthy environment, employees know that they can be honest about when things don’t go as smoothly – without feeling the need to gloss over mistakes for fear of employer reprisal.
When your 3PL company provides a positive working environment for its employees, you, the customer, reap the benefits.
What else do you think contributes to an engaged work environment? Let us know your thoughts in the comments section.