Our team of professionals oversee the details of each delivery operation. They bring years of experience and knowledge from some of the most recognizable companies around.
As founder of Diakon Logistics (previously known as Hays Home Delivery Services) in 1991, Bill modeled the Company around a concept to provide a more customer centric approach, one that would enhance services and quality of support.
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As founder of Diakon Logistics (previously known as Hays Home Delivery Services) in 1991, Bill modeled the Company around a concept to provide a more customer-centric approach, one that would enhance services and quality of support. The enhanced service concept using a dedicated fleet and on-site management was timely and struck a natural accord with retailers. The Company steadily grew to national prominence and its position as a leading third-party logistics company. In late 2003, Bill led the management buyout of Hays Home Delivery Services and the name was changed to Diakon Logistics. Prior to starting the Company, Bill was Vice President of Operations for Merchants Home Delivery. Bill has spent most of his career in the retail services industry and there are few corporate leaders with as much experience and even fewer with more compassion for doing what is right for retailers. Bill graduated from Baylor University with a Bachelors of Business Administration.
William C. Jarnagin, Jr.
Chairman & Chief Executive Officer
Andy joined Diakon Logistics in 2000 as Vice President of Operations. He currently oversees the Company’s major furniture and appliance client relationships.
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Andy joined Diakon Logistics in 2000 as Vice President of Operations. He currently oversees the Company's major furniture and appliance client relationships. Previous to Diakon Logistics, Andy was Vice President of Operations – East for Excel Direct. He spent over 17 years with Excel Direct including tenure with Merchants Home Delivery beginning as a Regional Manager – Northeast then promoted to Division Director – Mid-Atlantic then to Director of Operations – East. Early in Andy’s career, he held several supervisory positions managing driver fleets with responsibility for warehousing services. Andy attended Quincy College with a degree in Business Management.
Andrew H. McLeish
Chief Operating Officer
Rob’s diverse background in consulting, finance, operations and marketing offers a broad range of skills to create unique solutions for each client.
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Rob’s diverse background in consulting, finance, operations and marketing offers a broad range of skills to create unique solutions for each client. He oversees corporate strategy, technology solutions, new client development and process improvements. Previously Rob served as Director of Marketing and Production at Policy Impact Communications, a global communications and consulting firm. During his tenure he worked with multi-national companies, associations, governments, and educational institutions to advance their interests in the US. Prior to joining Diakon, Rob worked on Mitt Romney’s 2012 presidential campaign as the Director of Donor Programs, helping to raise a record $950 million. He continues to volunteer with local political efforts to further promote conservative principles. Rob holds a bachelor’s degree from the University of Utah and lives in Virginia with his wife and three daughters.
Chief Client Officer
Tom has over 38 years of experience in the 3PL industry and has worked his way up from working as a successful contractor and then transitioning over to client management.
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Tom has over 38 years of experience in the 3PL industry and has worked his way up as a successful contractor before transitioning to client management. He has held many management positions during those years ranging from Assistant Manager to Divisional Vice President. Tom has a long history with Diakon that has been punctuated by working with other companies to broaden his knowledge and expertise. His experience includes working with Expo Design Center, hhGregg, Ashley, and American Signature/Value City Furniture. Tom lives in Florida with his wife of 33 years and their three grown children.
Vice President of Operations
Doug brings over 20 years of operational finance and accounting experience to Diakon. He serves as a trusted business advisor to the President to ensure the Company’s goals and objectives are achieved.
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Doug brings over 20 years of operational finance and accounting experience to Diakon. He serves as a trusted business advisor to the President to ensure the Company’s goals and objectives are achieved. Doug provides executive leadership for financial, banking, outside accounting & regulatory areas as well as stewardship over risk management and insurance.
Prior to joining Diakon Logistics, Doug worked for various mid-sized Federal Contractors holding key accounting roles for rapidly growing data security and information technology firms. He brings a successful track record of designing the financial framework and controls, implementing financial accounting systems and growing accounting departments that successfully scale with the company’s demands.
He is a CPA and holds a B.S. in Accounting and Political Science from Frostburg State University. Doug is an active member in the Virginia Society of CPA’s and the American Institute of CPA’s.
Douglas R. Turner
Chief Financial Officer
Mike has 20 years experience in Risk Management, Environmental Health & Safety (EH&S) Management Programs in the transportation and logistics industry. Prior to joining Diakon Logistics, Mike worked for two well-known Moving, Storage and Logistics Companies.
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Mike has 20 years experience in Risk Management, Environmental Health & Safety (EH&S) Management Programs in the transportation and logistics industry. Prior to joining Diakon Logistics, Mike worked for two well-known Moving, Storage and Logistics Companies. He was Vice President of Risk Management & Safety for 15 years at The Secor Group. Most recently, he was the Director of Safety & Compliance for Interstate Van Lines. His experience includes Occupational Health & Safety, Information Security, Vehicle Maintenance, Risk Management and Certification programs for ISO 9001 Quality Management Systems and ISO 14001 Environmental Management Systems. Mike also volunteers much of his time to Safety Associations. He is the Past-President of the National Capital Chapter of the American Society of Safety Engineers (ASSE) and Past Chairman of the Virginia Trucking Association’s Safety Management Council (VTA). Mike received the Safety Professional of the Year Award from ASSE and the Safety Director of the Year Award from the Virginia Trucking Association. Mike also received a Commission as a Kentucky Colonel from the Governor of Kentucky, which is the State’s highest honor and recognition.
Director of Safety and Risk Management
Jaime has over 25 years of experience in the Home Delivery / Final Mile Industry, having been involved in furniture, appliances and electronics for a variety of
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Jaime has over 25 years of experience in the Home Delivery / Final Mile Industry. After receiving a BA in Business Management from the University of Lima, he began his 3PL career as an office clerk and part-time delivery helper in Miami, FL. He has held various operational and executive leadership roles for several 3PL carriers which has given him a unique understanding of different home delivery models and the advantages/disadvantages associated with each one. Jaime has been instrumental in creating tailored Last Mile solutions for many of the top retail brands throughout the US and Puerto Rico including: Sears, Ethan Allen, Bassett Furniture, Conn’s, Restoration Hardware, HHGregg, Best Buy, Federated, El Dorado, Bob’s Discount Furniture, Amazon and more.
Director of Operations
Mike has over 20 years of experience in the 3PL Industry. Focused on DC operations and warehouse design where he has been involved in facility reorganizations,
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Mike has over 20 years of experience in the 3PL Industry. Focused on DC operations and warehouse design where he has been involved in facility reorganizations, start-ups, expansion projects, large scale distribution, and transportation both national & international. Mike has held high level positions with National Pen, Home Depot, Henningsen Cold Storage, United States Cold Storage and Pero Family Farms with a strong background in customer service. He managed high volume distribution accounts for Unilever, Mars Foods, Kraft, Nestlé, Hershey, Diamond of California, Kuraray America, TEVA Pharmaceutical and Sanofi Pasteur. Retail accounts included Walmart, Target, Wegmans, Hickory Farms, Price Chopper and C & S Wholesale.
Mike has been actively involved in the International Association of Refrigerated Warehouses (IARW), and is a graduate of the World Food Logistics Organization (WFLO) Institute and has received awards for DC of the Year from Unilever and two Golden Penguin Awards from The National Frozen & Refrigerated Foods Association.
Michael J. Rawlingss
Senior Client Manager
Christina joined Diakon Logistics in 2004 as Director of Accounting. She has primary responsibility for overseeing the Company's accounting and tax areas.
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Christina joined Diakon Logistics in 2004 as Director of Accounting. She has primary responsibility for overseeing the Company’s accounting and tax areas. Prior to joining Diakon Logistics, Christina was with Miller Musmar, a leading regional CPA firm. She has over 17 years of diverse business experience in finance and accounting. Christina is a graduate of Bob Jones University with a Bachelors of Science in Financial Management.
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