White-Glove Furniture Delivery for Retailers
Diakon Logistics is a last-mile 3PL for furniture retailers. We design and run your home delivery program, from deluxing and pre-delivery inspection to in-home placement and assembly, and arrange each delivery through vetted independent motor carriers.
Service levels
| Level | What's included |
|---|---|
| Threshold | Delivered to the first dry area inside the door |
| Room of choice | Placed in the room your customer picks |
| White glove | Unpacked, assembled, placed, and debris removed |
| Prep (pre-delivery) | Inspection, touch-up, repair and deluxing before the order goes out |
| Haul-away | Optional removal of the replaced item |
Results retailers look for
- Fewer damage claims and re-deliveries, because merchandise is inspected and prepped before it leaves the dock
- A delivery experience that reflects your brand, since the delivery crew may be in the home longer than your customer was in your store
- Clear KPI reporting so you can see on-time, first-attempt and survey performance
What drives cost-effectiveness
Outsourcing to a last-mile 3PL turns fixed fleet, labor and equipment costs into a per-delivery program cost. Your price depends on:
- Service level mix (threshold vs. white glove)
- Assembly time per SKU
- Stops per route and route density
- Dedicated vs. shared capacity
- Haul-away and return volume
How it works
Diakon designs the program, sets service standards, and runs day-to-day operations, customer communication and reporting. Vetted independent motor carriers make the deliveries.
Technology that backs it up
Pre-delivery notifications, address and product verification, live GPS tracking with ETA, post-delivery surveys, and custom KPI reports support the service. They are how you see results, not a substitute for them.
Frequently asked questions
What's included in white-glove furniture delivery?
Unpacking, in-home placement in the room of choice, assembly where needed, and removal of packaging debris. Haul-away of the replaced item is available.
What is deluxing?
Deluxing is pre-delivery prep: unpacking, inspecting, touching up and partly assembling furniture at the warehouse so it arrives ready to place.
Who makes the deliveries?
Vetted independent motor carriers make the deliveries. Diakon designs the program, sets the standards and runs day-to-day operations and reporting.
Can deliveries carry our brand experience?
Yes. Service standards, customer communication and survey questions can be set up around your brand. Ask us which elements are branded in your program.
How is pricing determined?
Pricing depends on service level, assembly time, route density, dedicated vs. shared capacity, and haul-away volume. Request a quote for a program-specific price.
Request a Quote
To find out more about any of our services or to request a service quote, contact us today!
Ready to scope furniture final-mile delivery? Request a furniture delivery quote · Also see appliance delivery and the delivery FAQ. Independent carriers with a 26ft box truck and liftgate: view contract opportunities.