FAQs

What is a third-party logistics company?

Diakon Logistics provides dedicated last-mile delivery solutions to some of the most respected retailers in the country. We recognize that the in-home customer experience reflects your brand and serves as the single most important step of the sales cycle. With that in mind, we've built a company culture of service that is committed to making each delivery exceptional.

What specific services does Diakon Logistics offer?

Diakon is a nationally recognized leader in home delivery services for big and bulky products like appliances, home furnishings, exercise equipment, medical equipment, and bedding. Diakon has solutions for managed transportation, warehousing/cross-docking, flatbed, Moffet trucking, box truck, appliance installation, furniture assembly, aftermarket support, Flex warehousing, On-demand delivery and reverse logistics. Retailers contract with Diakon due to their cost-saving model and award-winning solutions. 

What are the benefits of outsourcing?

Partnering with a quality 3PL provider delivers consistent service, reduces liability and costs, and streamlines operations through specialized delivery professionals. Deciding to outsource depends on your business needs and timing—consider these factors to evaluate the value of logistics outsourcing.

Why would a retailer want to outsource its home delivery operations?

Home delivery is where your brand meets your customer—right at their door. This is your chance to impress with exceptional service, attention, and care. That’s why choosing the right partner for your logistics is essential. Diakon provides extreme flexibility and takes on liability so retailers can focus on sales.  

Leverage your resources: It is a fact that by outsourcing home delivery operations to an outside firm, you will save valuable company time and resources. Instead of dealing with merchandise deliveries, scheduling those deliveries, sending staff out on deliveries, rescheduling no-shows, and handling the many other details around this service, you're simply able to continue with the business of merchandising and sales.

Benefit from expertise: Many companies just don't have the personnel to handle the home delivery process. Sure, they may have the staff to do it, but the staff may not be knowledgeable or experienced in all phases of this work. Rather than spending time training, and living through the mistakes that are bound to happen when you have inexperienced people taking on a delivery job, outsourcing lets you pass the task off to people who are experienced and specifically trained to handle it.

Maintain your brand: Your 3PL provider can become an extension of your brand. That's what we do at Diakon Logistics. Our people become a very natural extension of your team – treating your customers and your merchandise exactly as you would want it to be treated. 

Reduce risk and liability: Managing your own fleet and in-home delivery team increases your business risk, especially with changing DOT regulations and employment laws. Outsourcing helps protect your operation and keeps you compliant. 

Save money: One of the most important reasons to outsource your home delivery operations to a 3PL provider is to save money—not just upfront, but at every step of the process. The right 3PL partner brings proven processes, industry-leading technology, and efficient systems that reduce overhead and eliminate waste. By leveraging specialized expertise and streamlined operations, 3PLs can find cost-saving opportunities your business may overlook. Their commitment to efficiency means your deliveries run smoothly, with predictable expenses and fewer surprises. This allows you to reinvest resources into your core business and stay competitive in a rapidly evolving market.

How do you know if my customers/consumers are satisfied?

Every delivery that Diakon Logistics tenders to a delivery professional includes a follow-up customer survey, performed via, text, email or phone. These results are used to measure and report on the satisfaction of your customers based on criteria that you have established.

Where is Diakon Logistics located?

Diakon Logistics operates nationwide, with full authority to serve all 50 states and Puerto Rico. Our expansive network and local expertise mean we can support your logistics needs wherever your customers are located. Whether you're looking for consistent service across regions or specialized support in key markets, Diakon is positioned to help your business grow without boundaries.

Does Diakon Logistics make deliveries 7 days a week?

Yes, we are able to structure five-to-seven days per week of deliveries, depending on the retailer's model. We are here to meet the needs of your operations as best we can.

What types of industries does Diakon Logistics handle?

We specialize in supporting retailers and manufacturers of high-value, big-ticket items—such as appliances, bedding, medical equipment, building materials, electronics, and furniture. By partnering with companies in these industries, we help overcome the unique challenges of shipping and delivering large or delicate products. Our tailored logistics solutions drive efficiency, boost customer satisfaction, and help your business achieve greater profitability and consistent growth in a competitive market.

What types of deliveries does Diakon Logistics make?

We provide a full range of delivery services, from white glove and standard in-home delivery for items like furniture, appliances, and electronics, to efficient drop-shipping options for products such as flooring, seasonal goods, and construction materials. Our Diakon On Demand service is also available to support commercial and short-term delivery projects, giving you flexibility for any need.