Appliance Delivery and Installation in One Visit
Diakon Logistics is a last-mile 3PL for appliance and electronics retailers. We set up delivery and installation as one service so your customer schedules one visit, and arrange each job through vetted independent motor carriers.
Service levels
| Level | What's included |
|---|---|
| Threshold | Delivered inside the door |
| Room of choice | Uncrated and set in place |
| Basic install | Set, level, connect to existing electric, gas and water lines, connect dryer vent, demonstrate features |
| Complex install | Alterations to the appliance location, new electric, gas or water lines, carpentry for built-ins (by qualified, licensed providers where required) |
| Haul-away | Removal and disposal of the replaced appliance |
Results retailers look for
- One visit instead of separate delivery and install appointments
- Products installed properly and demonstrated, which cuts down on 'how does this work' service calls
- Debris and old units removed, so the job is finished when the crew leaves
What drives cost-effectiveness
Outsourcing to a last-mile 3PL turns fixed fleet, labor and equipment costs into a per-delivery program cost. Your price depends on:
- Basic vs. complex install mix
- Parts and kits (hoses, cords, vent kits)
- Haul-away and disposal volume
- Route density and time windows
- Dedicated vs. shared capacity
How it works
Diakon designs the program, sets service standards, and runs day-to-day operations, customer communication and reporting. Vetted independent motor carriers make the deliveries.
Technology that backs it up
Order integration, pre-delivery notifications, live tracking with ETA, photo proof of delivery, post-delivery surveys and KPI reporting support each install.
Frequently asked questions
What's the difference between basic and complex appliance installation?
Basic installation connects to existing electric, gas and water lines. Complex installation changes the location or adds new lines or carpentry, such as for built-in refrigerators and ovens.
Can delivery and installation happen in the same visit?
Yes. The program is built so delivery and installation happen in one visit.
Do you haul away old appliances?
Yes. Removal and disposal of the replaced unit is available as part of the service.
Who performs the deliveries and installs?
Vetted independent motor carriers make the deliveries. Installs that need a license are handled by qualified, licensed providers. Diakon runs operations, standards and reporting.
Can you connect to our order system?
Yes. Order data can be integrated so deliveries and installs are scheduled from your system. Ask about integration options when you request a quote.
Request a Quote
To find out more about any of our services or to request a service quote, contact us today!