In our last post, we discussed the importance of choosing a 3PL provider that is willing to go the extra mile to provide you with “Golden Rule” service. Part of this service is ensuring that your working relationship is a true partnership, where both groups are committed to success and have similar viewpoints about how to attain it – through every stage of the process.
Unfortunately, both Third Party Logistics companies and their clients sometimes forget this important point. The result: misaligned goals, crossed wires, and an unhealthy working environment. We all have full plates, and the last thing anyone needs is the extra time and heartburn associated with dealing with issues that arise when clients and providers aren’t working together as a team.
So how can you avoid potential problems and work together as a team? Here are some suggestions:
Maintain open lines of communication. Misunderstandings are often the result of a lack of communication between provider and client. If you’re keeping in regular contact with each other, you’re less likely to
Take responsibility for – and learn from – mistakes. No one is perfect. Sometimes things don’t happen the way we expect them to; rather than wasting time pointing fingers, admit slip-ups and ensure that you avoid repeating them in the future.
Work to your strengths. One of the great things about a partnership is that both groups can look to each other as experts in certain aspects of the business. Tailor your plans accordingly and pool your resources – you’ll achieve much more with much less stress.
Remember the goal. Ultimately, it’s about working together to achieve your objective. Try not to sweat the small stuff too much; if your interests are properly aligned, you’re bound to be more efficient.