White Glove Home Delivery Blog

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.” - Marilyn Suttle

Service is the action of helping or doing work for someone and customers are willing to go the extra mile in order to receive quality customer service. It’s critical to your success that the customer has a positive experience every time they come in contact with your brand, which is why that last mile counts. Your third party logistics company should flawlessly represent your brand and continuously provide unparalleled white glove delivery service.

The 2013 High Point Furniture Market is underway in North Carolina and approximately 75,000 people will take part in the "largest furnishings industry trade show in the world." Comprised of 180 buildings and 11.5 million square feet of show space, High Point is the place to be if you are in the furniture industry. 

The people, technology, processes, and activities necessary to move your products from their origin to your customers require a strong supply chain system. The logistics side of supply chain management is filled with many important details and complexities. Expectations of quality, quantity, time frame, and location must be met.

"The difference between mediocrity and excellence is attention to detail." - Sebastian J. Barbarito

If you have been working in the furniture insustry for a few years you probably know that home delivery is a big deal. You may execute a flawless holiday sale and your sales teams may throw in all the additional packages but if the purchase doesn't make it to the customer's home in the manner they expect then you may not being seeing them again. In today's market there are so many options and customers are being more demanding than ever. That's why White Glove home delivery keeps coming up. Your customers don't want to spend their time at home installing, unpacking and reading instrucitons on their new puchases. They want it done for them and they want it doen right.