| At Diakon, we serve as
a strategic turnkey resource for retailers — taking
responsibility for key parts of their operations, while
letting them focus on the most profitable parts of their
business.
We specialize in delivering retailers’ larger merchandise from their warehouses or other facilities to customers’ homes, expert unpacking and setup, and personalized customer care. We also offer a variety of inventory management and distribution services, effective routing and confirmation systems, with a strong emphasis on customer service. For example, when each delivery is complete, our owner operators provide customers with a toll-free number to call to tell us how we did. The answers we receive to questions about timeliness, appearance and other Key Performance Indicators help our managers and teams continually improve — and just as importantly, help our clients position themselves on the leading edge of customer care.
Clients come to us for:
We’re pros at on-time delivery, placement, and
expert installation of furniture and appliances and
other bulky items requiring careful delivery or hook-up.
With a field crew of more than 400 Owner Operators,
supported by more than 250 employees, we have the right
people and resources to serve retailers in most major
metropolitan areas across the country.
Depending on a retailer’s needs, we can also provide
an array of related services and solutions. For example,
we offer state-of-the-art warehousing facilities and
support that can grow with your business. In addition,
we can provide inventory management services with customized
reporting. And we can deliver expert support in material
handling and line haul services to transfer inventory
between facilities.
Six Ways We Ensure Customer Satisfaction
- High tech routing system — our dependable,
state-of-the-art system factors in travel and set-up
times to calculate dependable delivery windows.
- Real time communication — all owner operators
carry
cell phones to alert customers of any unanticipated
delays.
- On-time performance — our owner operators
are independent businessmen who contract with us,
and are paid for successfully completing deliveries.
- Quality control — each delivery team is qualified
to inspect merchandise for flaws and damage before
leaving the dock, increasing customer satisfaction
and reducing returns.
- Gentle handling of merchandise — whenever possible teams use stabilizing arm and shoulder straps to carry merchandise, also soft wheeled hand trucks and floor coverings to best protect home and merchandise.
- Instant customer feedback — to make sure we succeed, we give customers a fast, easy way to rate our performance … and provide our retail clients with peace of mind.
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