When a retail customer buys a piece of merchandise — especially big-ticket items like major furniture and appliances — it’s an act of faith. The customer is counting on the retailer’s integrity, and trusting that their purchase will be delivered with the same level of care they received in the showroom or store.

We help retailers fulfill their promise to customers by closely monitoring quality of service. Diakon tracks owner-operator performance daily and surveys every customer about the team that delivered and installed their purchase. For example, we ask about the team’s appearance, timeliness, quality of set-up, pre-call notification, product and home care — and most importantly, whether the customer would have the team back to deliver again. Customer survey programs keep teams focused on key performance goals and, as a result, our clients have very high customer satisfaction ratings … without the headache of overseeing all the challenging logistics.

While home delivery is one of our core services, we also provide a variety of related services, including warehousing, inventory management and distribution, routing and confirmation, and proactive customer service. Led by senior management with a combined total of 100 years experience in the business, we have the right level of expertise to serve as a trusted provider.