Representing Your Brand, Respecting Customers' Homes
There are very few companies that are required to enter a customer's home to complete a transaction. It's a special place that demands courtesy, professionalism, and respect. Preparing for a delivery from an office or the back of a loading dock is one thing, but entering a person's home and going into his or her personal space brings a variety of additional challenges. Being prepared to handle those challenges is essential to completing a safe and satisfying delivery for everyone involved.
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Complete Service Experience
Executing a perfect delivery requires a great deal of communication between everyone involved, but particularly with Mrs. Jones. We prove to her how important her delivery is to us by providing status updates prior to arrival so she knows exactly who is going to show up, with what product, and at what time.
After the product features are explained and the delivery is complete, we follow up with a third-party survey so you know what type of experience she is receiving. This feedback also helps us understand what Mrs. Jones values the most and which aspects we can improve on.